Privacy Policy – D4PS Couriers and Logistics Ltd

At D4PS Couriers and Logistics Ltd, we are committed to safeguarding the privacy of our customers and ensuring that their personal information is protected. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, services, and communications. By using our services, you agree to the terms outlined in this policy.

1.Information We Collect

We collect the following types of information when you use our services:

Personal Information: This includes your name, address, email address, phone number, and payment information (e.g., credit card details) when you book a shipment or sign up for our services.
Shipment Details: Information related to your shipments, including the sender’s and recipient’s addresses, tracking numbers, package details, and other logistics-related data.
Technical Information: When you visit our website, we automatically collect certain technical information, such as your IP address, browser type, device type, and browsing activity, for analytics and to improve our website’s functionality.
Cookies: We use cookies to enhance your experience on our website. Cookies help us personalize content, provide social media features, and analyze traffic. You can control cookie settings through your browser.

2.How We Use Your Information

The information we collect is used for the following purposes:

Providing Services: We use your personal and shipment details to fulfill orders, deliver packages, process payments, and communicate with you regarding your shipments.
Improving Services: We may use your information to improve our website, customer service, and overall service offerings based on your preferences and feedback.
Security and Fraud Prevention: We use your data to detect and prevent fraud, ensure compliance with legal regulations, and secure our services.
Marketing and Communications: We may send you promotional offers, updates, and newsletters related to our services. You can opt-out of these communications at any time.
Legal Compliance: We may need to use your personal data to comply with legal obligations, respond to legal requests, or enforce our terms and conditions.

3.Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your data with trusted third-party service providers who assist us with tasks such as payment processing, delivery, and website hosting. These service providers are contractually obligated to protect your data.
Legal Requirements: We may disclose your personal information to comply with applicable laws, regulations, or legal processes, including responding to lawful requests from public authorities.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that process. We will notify you before your personal information is transferred to a new entity.

4.Data Security

We take your privacy seriously and have implemented various technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

Encryption: We use secure encryption protocols (SSL/TLS) to protect sensitive information during transmission.
Access Controls: Only authorized personnel within D4PS Couriers and Logistics Ltd have access to your personal data, and we have strict access controls in place.
Regular Audits: We conduct regular security audits to ensure our data protection practices remain robust and effective.

However, please note that no method of online data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee the absolute security of your data.

5.Your Rights Regarding Your Data

Under data protection laws, you have the following rights regarding your personal data:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to correct any inaccurate or incomplete information we have about you.
Right to Erasure: In certain circumstances, you can request that we delete your personal information. Please note that we may need to retain certain data for legal or business purposes.
Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data in certain situations.
Right to Data Portability: You can request a copy of your personal data in a machine-readable format for transfer to another service provider.
Right to Object: You have the right to object to our processing of your personal data, particularly if you believe our processing is not in line with your preferences or legal rights.

To exercise any of these rights, please contact us at privacy@d4pscouriers.com.

6.Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience on our website. These cookies collect information about your browsing habits and preferences, enabling us to personalize your experience and provide relevant content and advertisements.

You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies, but this may affect your ability to use certain features of our website.

7.Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is being processed, please contact us:

D4PS Couriers and Logistics Ltd
Email: info@d4pslogistics.com

Phone: 01706 393669