Scam Mailing Policy – D4PS Couriers and Logistics Ltd

At D4PS Couriers and Logistics Ltd, we are committed to providing a safe, secure, and reliable courier and logistics service. Unfortunately, scammers often exploit mailing and shipping services to deceive people. To protect our customers and ensure the integrity of our services, we have implemented a strict Scam Mailing Policy to prevent fraudulent activities.

This page outlines our approach to preventing scams and provides important information on how to protect yourself from mail-related scams, what to do if you encounter one, and how to recognize suspicious activity.

What Is a Scam Mailing?

A scam mailing occurs when fraudsters use the postal or courier system to deceive recipients into providing personal information, making payments, or sending goods under false pretenses. Common scams include:

Fake shipment notifications or tracking updates asking for payment to release or deliver parcels.
Phishing emails or letters pretending to be from a legitimate company asking for your personal or financial information.
Overpayment scams, where scammers send more money than needed for a shipment and request a refund of the difference.
Parcel redirection scams, where scammers claim to be handling undelivered goods and ask for payment to redirect packages to different addresses.

Our Commitment to Preventing Scam Mailings:

No Unsolicited Payment Requests: We will never ask you to make an unsolicited payment for delivery, customs clearance, or parcel release via email, text message, or any other unverified communication method. If you receive such a request, it is likely to be a scam.
Secure Tracking and Notifications: Any tracking updates or delivery notifications you receive from us will only come from official channels, such as our website or trusted courier partners. Always verify any tracking number or delivery notification by logging into your D4PS account or checking through our official website.
Fraud Detection System: We use advanced fraud detection systems to identify and prevent suspicious activities, including fake shipments, overpayments, or fraudulent refunds. Our system is designed to flag any unusual shipping requests or payment activities for further investigation.
Data Privacy and Security: We take your privacy seriously. We never share your personal, financial, or shipment information with unauthorized parties. Our data is secured using encryption technologies to ensure your information is protected.
Legitimate Business Practices: We strictly adhere to all industry standards, legal requirements, and best practices to ensure that all our transactions are legitimate. We regularly review our processes to stay ahead of emerging scams.

How to Recognize Scam Mailing Activities:

Unexpected Payment Requests: Be cautious of any unsolicited requests for payment or payment information. We will never ask you to pay for an item or shipment you haven’t ordered or agreed to send.
Suspicious or Unofficial Communication: Scammers often use unofficial or poorly written messages. If you receive an email or message with strange grammar, spelling errors, or unexpected offers, it’s a good idea to be cautious. Always verify the source before responding.
Unusual Overpayment Requests: Overpayment scams usually involve someone sending more money than required and asking for the excess to be refunded. Always verify the legitimacy of the payment and contact our customer service if you suspect an overpayment scam.
Unrealistic Delivery Promises: Scammers often promise unrealistic delivery timelines or claim that a parcel needs to be shipped urgently, asking you to pay extra fees. If the offer seems too good to be true, it likely is.
Unknown Senders: If you receive a package or communication from a sender you don’t recognize, especially if it’s not something you ordered, it could be a scam. Please contact us to verify any suspicious deliveries.

What to Do If You Suspect a Scam Mailing:

Do Not Provide Personal or Financial Information: If you receive a suspicious email, phone call, or letter asking for your personal or financial information, do not respond or provide any details. We will never ask you for sensitive information in unsolicited communications.
Verify the Source: Always verify the source of any communication that appears to be from D4PS Couriers and Logistics Ltd. Check the sender’s email address or contact details. If you are unsure whether the communication is legitimate, reach out to us directly through our official contact details.
Report the Incident: If you suspect that you have encountered a scam or fraudulent activity, please report it to us immediately. You can contact our fraud department at info@d4pslogistics.com or call our customer service hotline at 01706 393669. Providing details such as the type of scam, the communication received, and any other relevant information will help us investigate and prevent future incidents.
Avoid Clicking Suspicious Links: Do not click on links or open attachments from unsolicited emails or messages. These could be phishing attempts designed to steal your personal information or install malware on your devices.

What We Will Do If We Identify Scam Mailing:

Immediate Investigation: We take all reports of scam mailings seriously. Once we are notified of a suspected scam, we will immediately investigate the matter to identify the source of the scam and take appropriate action.
Report to Authorities: If we determine that the scam is part of a larger fraudulent scheme, we may report it to the appropriate authorities, including law enforcement or regulatory bodies, to ensure that those responsible are held accountable.
Assist Victims of Scams: If you believe you have been the victim of a scam mailing related to our services, we will assist you in resolving the issue and provide support to recover any lost funds or information, if possible.

Have Questions or Concerns?

If you have any concerns or need further information, please contact us at:

01706 393669

At D4PS CPURIERS & Logistics ltd , we are committed to maintaining a trusted, ethical, and transparent mailing network. Let’s work together to keep our services secure and compliant