Frequently Asked Questions (FAQs)

Hazardous & Dangerous Items – Frequently Asked Questions

 What are considered hazardous or dangerous items?

Hazardous or dangerous items are materials that may pose a risk to health, safety, or the environment during transportation. These can include, but are not limited to:

• Flammable liquids (e.g., gasoline, solvents)
• Toxic substances (e.g., pesticides, certain chemicals)
• Explosives (e.g., fireworks, ammunition)
• Gases (e.g., compressed air, propane)
• Radioactive materials
• Corrosive substances (e.g., acids, alkalis)
• Batteries that could cause fires (e.g., lithium-ion batteries)

For a full list of items that may be considered hazardous or dangerous, please refer to our detailed guidelines on prohibited items.

 What types of items are not covered under compensation?

Certain items are not covered under our compensation policy due to their nature, value, or vulnerability during transport. These typically include, but are not limited to:

• Precious metals and gemstones (e.g., gold, silver, diamonds)
• Jewelry and high-value personal items (e.g., watches, luxury items)
• Antiques and collectibles (e.g., rare art, vintage items)
• Items subject to special regulations (e.g., firearms, drugs, or prohibited materials)
• Fragile items (e.g., glass, porcelain, ceramics, unless specifically packaged for fragile shipment)
• Items inadequately packaged or improperly declared
• Uninsured or unvalued items (items that have not been declared with a stated value or insured)

Prohibited Goods – Frequently Asked Questions

What are considered prohibited goods?

Prohibited goods are items that, due to their nature, legal restrictions, safety concerns, or regulatory requirements, cannot be shipped through D4PS Couriers and Logistics Ltd. These include, but are not limited to:

• Explosives (e.g., fireworks, dynamite, ammunition)
• Flammable materials (e.g., gasoline, certain aerosols, flammable chemicals)
• Toxic substances (e.g., pesticides, poisons)
• Radioactive materials
• Narcotics and illegal drugs (e.g., recreational drugs, controlled substances)
• Items that violate intellectual property rights (e.g., unlicensed software, illegal copies)
• Live animals (with exceptions for certain types of pets under specific conditions)
• Pornographic material or materials that are obscene or illegal
• Human remains or body parts
• Stolen property

Please note that this list is not exhaustive. For more information, refer to our Terms and Conditions or contact our customer support team.

Need Help?

For special deliveries or urgent same-day shipments, call us at
  01706  393669, and we’ll do our best to assist you!